Professional Collectors are faced with dealing with irate, confrontational, and hostile consumers on a regular basis, it just goes with the territory and the causes for this irrational and unwarranted behavior are many and often complex.
In many cases it just may be a normal person having a bad day, embarrassment due to the position they find themselves in, or the uncertainty as how to resolve the issue, but regardless of the reason, for a professional debt collector to do their job effectively it’s important for them to respond proactively and professionally.
In this up-to-date and timely seminar, we will examine the empowerment that knowledge and use of Neuro-Linguistic Programming Techniques can bring to a professional collector’s tool chest. We will look at 8 key elements utilized by professionals when dealing with confrontational and hostile people, 5 Advanced NLP Techniques used to deflect de-escalate consumer aggressiveness, and 5 of the most powerful words in the NLP Vocabulary and they can be used to affect the consumer’s thought process and make the collection process much more enjoyable for all parties.
Suggested audience: Collector, Training, Collection Floor Leadership, Operations
Speaker: Ron Brown